About OPTRON
The OPTRON Group is a distributor, supporter and integrator of leading technology brands that deliver products and services that connect the physical and digital worlds. Our offerings are built around core technologies in positioning, modelling, connectivity and data analytics which enables customers to improve productivity, quality, safety and sustainability.
From purpose-built products to enterprise lifecycle solutions, the software, hardware and services we supply are transforming industries such as mining, construction, agriculture, geospatial and transportation and logistics.
Think you will be a good fit? Apply today.
Lead the Future of Product Innovation
An exciting career opportunity is available for a Service Centre Manager, based at our Head Office in Centurion, Gauteng. The successful candidate will lead the Service Team, overseeing customer interactions, reporting, and equipment repairs in the most cost-efficient manner. This role will also focus on driving the growth and profitability of the Service Centre, while ensuring exceptional service delivery and building strong, long-term customer relationships.
Key responsibilities and accountabilities.
The high-level key performance areas include:
-
Operations Management: Lead and execute the Service Centre’s strategic and operational plans to ensure profitability, efficiency, and continuous improvement.
-
Quality Management: Oversee end-to-end service delivery, including technical support, repairs, quality control, and compliance with manufacturer and ISO standards.
-
Customer Management: Manage customer relationships and service excellence by resolving queries, improving satisfaction, and building long-term client partnerships.
-
Administration Management: Ensure effective administration and resource management, including budgeting, stock control, reporting, and process optimisation.
-
People Management: Lead, develop, and manage the team through performance management, training, recruitment, and fostering a high-performance, customer-focused culture.
Qualifications, Skills and Experience Required for the Role.
-
Matric and a Bachelor of Engineering, Bachelor of Technology or suitable equivalent qualification.
-
Minimum of 3 years’ experience in a similar management role.
-
Technical skills and knowledge regarding the servicing of survey equipment, geospatial products and highly technical instruments.
-
Understanding of OPTRON Group related industries, applications, solutions and customer requirements.
-
Analytical and fault-finding abilities, creative thinking and problem solving.
-
Strong leadership and management abilities.
-
Able to meet the physical requirements to successfully perform the essential functions of this job.
The following will also be highly advantageous:
-
An advanced technical knowledge of TRIMBLE products & services.
-
Experience with Sage 300 (Service Manager) will be beneficial
Behavioural Competencies, Attitude and Approach Needed to Be Successful
The successful candidate must be able to align with the OPTRON core values as follows:
Respect
Have due regard for others & acknowledge our diversity.
Integrity
Doing the right thing, even when no-one is watching.
Trust
Have a firm belief in the reliability, truth and ability of others.
Ownership
Be accountable for our decisions and actions.
Excellence
Proudly committed to quality & success.
Balance
Work hard, play hard.
The Values That Drive Us Forward.
The successful candidate must be able to align with the OPTRON core values as follows:
Integrity
We act with respect for others, do the right thing, and build trust through honest, reliable actions as this is the foundation of strong relationships, sound decisions and long-term success.
People Centric
People are at the heart of what we do. We value our employees, customers and stakeholders and are committed to excellence, quality, and success.
Ownership
We think and act like owners. We take accountability for our decisions and actions, follow through on our commitments, and deliver results.
Collaboration
We believe in diversity, inclusion, and partnership, and collaborate with our internal and external stakeholders to leverage collective strengths and achieve shared success.
Innovation
We embrace new technology and ideas, think creatively, and remain agile to drive continuous improvement and future-focused solutions for our people, customers, and business.
Value Creation
We drive sustainable performance and long-term growth by making responsible decisions, delivering excellence, and creating meaningful impact for our customers, communities, and shareholders.
A Competitive Package That Reflects Your Value.
Market related remuneration and benefits.
Ready To Join The Team?
Apply For This Position
To apply for this position, please complete the form below or send your detailed CV to hr@optron.com
Note:
-
An advanced technical knowledge of TRIMBLE products & services.
-
Experience with Sage 300 (Service Manager) will be beneficial